Yuval Marom, Ingrid Zukerman. Analysis and Synthesis of Help-Desk Responses. In Rajiv Khosla, Robert J. Howlett, Lakhmi C. Jain, editors, Knowledge-Based Intelligent Information and Engineering Systems, 9th International Conference, KES 2005, Melbourne, Australia, September 14-16, 2005, Proceedings, Part III. Volume 3683 of Lecture Notes in Computer Science, pages 890-897, Springer, 2005. [doi]
Abstract is missing.