Hisashi Masuda, Yoshinori Hara. Developing an Ad Hoc Questionnaire Model for Extracting Consumer Behaviour in Service Encounter. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 183-195, Springer, 2015. [doi]
Abstract is missing.