Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire

Hisashi Masuda, Wilfrid Utz. Visualization of Customer Satisfaction Linked to Behavior Using a Process-Based Web Questionnaire. In Christos Douligeris, Dimitris Karagiannis, Dimitris Apostolou, editors, Knowledge Science, Engineering and Management - 12th International Conference, KSEM 2019, Athens, Greece, August 28-30, 2019, Proceedings, Part I. Volume 11775 of Lecture Notes in Computer Science, pages 596-603, Springer, 2019. [doi]

Abstract

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