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Quality in ICT Service Management

Neil McBride. Quality in ICT Service Management. In Fernando Brito e Abreu, João Pascoal Faria, Ricardo Jorge Machado, editors, Quality of Information and Communications Technology, 7th International Conference on the Quality of Information and Communications Technology, QUATIC 2010, Porto, Portugal, 29 September - 2 October, 2010, Proceedings. pages 156-158, IEEE Computer Society, 2010. [doi]

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