Using Data Mining to Facilitate More Efficient Resource Allocation and Training for IT Support in Large Organizations - researchr publication

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Charles McCann, Marilyn G. Kletke. Using Data Mining to Facilitate More Efficient Resource Allocation and Training for IT Support in Large Organizations. In Guillermo Rodríguez-Abitia, Ignacio Ania B., editors, Connecting the Americas. 12th Americas Conference on Information Systems, AMCIS 2006, Acapulco, México, August 4-6, 2006. pages 186, Association for Information Systems, 2006. [doi]

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