Sameep Mehta, Ullas Nambiar, Vishal S. Batra, Sumit Negi, Prasad Deshpande, Gyana R. Parija. Simultaneously improving CSAT and profit in a retail banking organization. In Craig Macdonald, Iadh Ounis, Ian Ruthven, editors, Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011. pages 2505-2508, ACM, 2011. [doi]
@inproceedings{MehtaNBNDP11,
title = {Simultaneously improving CSAT and profit in a retail banking organization},
author = {Sameep Mehta and Ullas Nambiar and Vishal S. Batra and Sumit Negi and Prasad Deshpande and Gyana R. Parija},
year = {2011},
doi = {10.1145/2063576.2064003},
url = {http://doi.acm.org/10.1145/2063576.2064003},
researchr = {https://researchr.org/publication/MehtaNBNDP11},
cites = {0},
citedby = {0},
pages = {2505-2508},
booktitle = {Proceedings of the 20th ACM Conference on Information and Knowledge Management, CIKM 2011, Glasgow, United Kingdom, October 24-28, 2011},
editor = {Craig Macdonald and Iadh Ounis and Ian Ruthven},
publisher = {ACM},
isbn = {978-1-4503-0717-8},
}