Ammar Memari, Benjamin Wagner vom Berg, Jorge Marx Gómez. Sustainable CRM for Mobility Services based on SOA architecture. In Paulina Golinska, Marek Fertsch, Jorge Marx Gómez, editors, Information Technologies in Environmental Engineering, New Trends and Challenges, ITEE 2011, Poznan, Poland, 6-8July 2011. pages 241-254, Springer, 2011. [doi]
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