Carlos Mendes, Miguel Mira da Silva. Implementing a Request Fulfillment Process. In Mehdi Snene, Jolita Ralyté, Jean-Henry Morin, editors, Exploring Services Science - Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers. Volume 82 of Lecture Notes in Business Information Processing, pages 113-126, Springer, 2011. [doi]
Abstract is missing.