Thiago Mendes, Simone Santos. A Procedural Approach for Evaluating the Performance of Business Processes Based on a Model of Quantative and Qualitative Measurements. In Slimane Hammoudi, Leszek A. Maciaszek, Michele Missikoff, Olivier Camp, José Cordeiro, editors, Enterprise Information Systems - 18th International Conference, ICEIS 2016, Rome, Italy, April 25-28, 2016, Revised Selected Papers. Volume 291 of Lecture Notes in Business Information Processing, pages 515-534, Springer, 2016. [doi]
Abstract is missing.