Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Richard D. Metters, Ann E. Marucheck. Service Management - Academic Issues and Scholarly Reflections from Operations Management Researchers. Decision Sciences, 38(2):195-214, 2007. [doi]
Abstract is missing.