Arunodaya Raj Mishra, Pratibha Rani, Abbas Mardani, Reetu Kumari, Edmundas Kazimieras Zavadskas, Dilip Kumar Sharma. An Extended Shapley TODIM Approach Using Novel Exponential Fuzzy Divergence Measures for Multi-Criteria Service Quality in Vehicle Insurance Firms. Symmetry, 12(9):1452, 2020. [doi]
Abstract is missing.