Sifiso Mlilo, Andrew Thatcher. Mental Models: Have Users Mental Models of Web Search Engines Improved in the Last Ten Years?. In Don Harris, editor, Engineering Psychology and Cognitive Ergonomics - 9th International Conference, EPCE 2011, Held as Part of HCI International 2011, Orlando, FL, USA, July 9-14, 2011. Proceedings. Volume 6781 of Lecture Notes in Computer Science, pages 243-253, Springer, 2011. [doi]
Abstract is missing.