Implementing Major Change Initiatives and Securing Productivity Efficiency in a Revenue Office Through Imaginative Use of IT and Ensuring Staff Buy in Through Non-hierarchical Project Group Dynamics

Pat Molan, Michael Gladney, Triona Doherty. Implementing Major Change Initiatives and Securing Productivity Efficiency in a Revenue Office Through Imaginative Use of IT and Ensuring Staff Buy in Through Non-hierarchical Project Group Dynamics. In Dan Remenyi, editor, 5th European Conference on e-Government University of Antwerp, Belgium, 16-17 June 2005. pages 569-576, Academic Conferences Limited, Reading, UK, 2005.