Goran Molnar, Domagoj Jakobovic, Matija Pavelic. Workforce Scheduling in Inbound Customer Call Centres with a Case Study. In Giovanni Squillero, Paolo Burelli, editors, Applications of Evolutionary Computation - 19th European Conference, EvoApplications 2016, Porto, Portugal, March 30 - April 1, 2016, Proceedings, Part I. Volume 9597 of Lecture Notes in Computer Science, pages 831-846, Springer, 2016. [doi]
Abstract is missing.