Qualitative Simulation for Early-Stage Service Design

Yoshiki Morishita, Fumika Murakami, Koji Kimita, Shigeru Hosono, Sayaka Izukura, Hiroshi Sakaki, Eriko Numata, Yoshiki Shimomura. Qualitative Simulation for Early-Stage Service Design. In Yuriko Sawatani, James C. Spohrer, Stephen K. Kwan, Takeshi Takenaka, editors, Serviceology for Smart Service System, Selected papers of the 3rd International Conference of Serviceology, ICServ 2015, San Jose, CA, USA, 7-9 July 2015. pages 369-376, Springer, 2015. [doi]

Abstract

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