Feature Store for Enhanced Explainability in Support Ticket Classification

Vishal Mour, Sreya Dey, Shipra Jain, Rahul Lodhe. Feature Store for Enhanced Explainability in Support Ticket Classification. In Xiaodan Zhu, Min Zhang, Yu Hong, Ruifang He, editors, Natural Language Processing and Chinese Computing - 9th CCF International Conference, NLPCC 2020, Zhengzhou, China, October 14-18, 2020, Proceedings, Part II. Volume 12431 of Lecture Notes in Computer Science, pages 467-478, Springer, 2020. [doi]

Abstract

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