Michael J. Muller, Jill Freyne, Casey Dugan, David R. Millen, Jennifer Thom-Santelli. Return On Contribution (ROC): A Metric for Enterprise Social Software. In Ina Wagner, Hilda Tellioglu, Ellen Balka, Carla Simone, editors, Proceedings of the Eleventh European Conference on Computer Supported Cooperative Work, ECSCW 2009, 7-11 September 2009, Vienna, Austria. pages 143-150, Springer, 2009. [doi]
Abstract is missing.