Voice for all: adopting content management in frontline technical support

Jim Myers, Larry French. Voice for all: adopting content management in frontline technical support. In Terris B. Wolff, Parrish Nnambi, Elizabeth Wagnon, editors, Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008. pages 113-120, ACM, 2008. [doi]

@inproceedings{MyersF08,
  title = {Voice for all: adopting content management in frontline technical support},
  author = {Jim Myers and Larry French},
  year = {2008},
  doi = {10.1145/1449956.1449993},
  url = {http://doi.acm.org/10.1145/1449956.1449993},
  researchr = {https://researchr.org/publication/MyersF08},
  cites = {0},
  citedby = {0},
  pages = {113-120},
  booktitle = {Proceedings of the 36th Annual ACM SIGUCCS Conference on User Services 2008, Portland, OR, USA, October 19-22, 2008},
  editor = {Terris B. Wolff and Parrish Nnambi and Elizabeth Wagnon},
  publisher = {ACM},
  isbn = {978-1-60558-074-6},
}