Mohammad Said Najjar, William J. Kettinger, Lynda Kettinger. IS incident recovery and service value: a service-dominant logic view. EJIS, 31(4):492-524, 2022. [doi]
@article{NajjarKK22,
title = {IS incident recovery and service value: a service-dominant logic view},
author = {Mohammad Said Najjar and William J. Kettinger and Lynda Kettinger},
year = {2022},
doi = {10.1080/0960085x.2020.1869915},
url = {https://doi.org/10.1080/0960085x.2020.1869915},
researchr = {https://researchr.org/publication/NajjarKK22},
cites = {0},
citedby = {0},
journal = {EJIS},
volume = {31},
number = {4},
pages = {492-524},
}