Mobile-Carrier Churning Behavior Modeling Based on Customer Satisfaction

Satoshi Nakano, Akiya Inoue, Kiyotaka Otsuka, Takeshi Kurosawa, Motoi Iwashita, Ken Nishimatsu. Mobile-Carrier Churning Behavior Modeling Based on Customer Satisfaction. In Teruhisa Hochin, Roger Y. Lee, editors, 13th ACIS International Conference on Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing, SNPD 2012, Kyoto, Japan, August 8-10, 2012. pages 760-765, IEEE Computer Society, 2012. [doi]

Abstract

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