Helping satisfy multiple objectives during a service desk conversation

Ullas Nambiar, Himanshu Gupta, Raju Balakrishnan, Mukesh K. Mohania. Helping satisfy multiple objectives during a service desk conversation. In Jason Tsong-Li Wang, editor, Proceedings of the ACM SIGMOD International Conference on Management of Data, SIGMOD 2008, Vancouver, BC, Canada, June 10-12, 2008. pages 1147-1158, ACM, 2008. [doi]

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