Ademir Macedo Nascimento, Denis Silva da Silveira. Using Social Media for Business Process Improvement: A Systematic Review. In Álvaro Rocha, Ana Maria Ramalho Correia, Hojjat Adeli, Luís Paulo Reis, Marcelo Mendonça Teixeira, editors, New Advances in Information Systems and Technologies - Volume 1 [WorldCIST'16, Recife, Pernambuco, Brazil, March 22-24, 2016]. Volume 444 of Advances in Intelligent Systems and Computing, pages 47-58, Springer, 2016. [doi]
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