Zhaohui Nian, Chunrong Liu. Identifying Key Factors Influencing Customers' Acceptance of Serving Chopsticks and Spoons in Restaurants by FA-DEMATEL Approach. In Jay Kalra, Nancy J. Lightner, Redha Taïar, editors, Advances in Human Factors and Ergonomics in Healthcare and Medical Devices - Proceedings of the AHFE 2021 Virtual Conference on Human Factors and Ergonomics in Healthcare and Medical Devices, July 25-29, 2021, USA. Volume 263 of Lecture Notes in Networks and Systems, pages 675-682, Springer, 2021. [doi]
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