Scott Nicholson. A conceptual framework for the holistic measurement and cumulative evaluation of library services. In Managing and Enhancing Information: Cultures and Conflicts - Proceedings of the 67th ASIS&T Annual Meeting, ASIST 2004, Providence, Rhode Island, USA, November 12-17, 2004. Volume 41 of Proceedings of the Association for Information Science and Technology, pages 496-506, Wiley, 2004. [doi]
Abstract is missing.