Colin van Noordt, Gianluca Misuraca. New Wine in Old Bottles: Chatbots in Government - Exploring the Transformative Impact of Chatbots in Public Service Delivery. In Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas J. Lampoltshammer, Barbara Re 0001, editors, Electronic Participation - 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Volume 11686 of Lecture Notes in Computer Science, pages 49-59, Springer, 2019. [doi]
Abstract is missing.