Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service - researchr publication

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Soyoung Oh, Honggeun Ji, Jina Kim, Eunil Park, Angel P. Del Pobil. Deep learning model based on expectation-confirmation theory to predict customer satisfaction in hospitality service. J. of IT & Tourism, 24(1):109-126, 2022. [doi]

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