Khayri Omar, Helana Scheepers, Rosemary Stockdale. eGovernment Service Quality Assessed through the Public Value Lens. In Marijn Janssen, Hans Jochen Scholl, Maria Wimmer, Yao-Hua Tan, editors, Electronic Government - 10th IFIP WG 8.5 International Conference, EGOV 2011, Delft, The Netherlands, August 28 - September 2, 2011. Proceedings. Volume 6846 of Lecture Notes in Computer Science, pages 431-440, Springer, 2011. [doi]
Abstract is missing.