Chun Ouyang, Michael Adams, Moe Thandar Wynn, Arthur H. M. ter Hofstede. Workflow Management. In Jan vom Brocke, Michael Rosemann, editors, Handbook on Business Process Management 1, Introduction, Methods, and Information Systems, 2nd Ed. International Handbooks on Information Systems, pages 475-506, Springer, 2015. [doi]
Abstract is missing.