Towards a holistic Approach for Service Management in the Technical Customer Service Domain

Deniz Özcan. Towards a holistic Approach for Service Management in the Technical Customer Service Domain. In Erhard Plödereder, Lars Grunske, Eric Schneider, Dominik Ull, editors, 44. Jahrestagung der Gesellschaft für Informatik, Informatik 2014, Big Data - Komplexität meistern, 22.-26. September 2014 in Stuttgart, Deutschland. Volume 232 of LNI, pages 2323-2328, GI, 2014.

Abstract

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