Deepak Ranjan Padhi, Rohit Gupta. IVR Wizard of OZ Field Experiment with Less-Literate Telecom Customers. In Regina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O'Neill, Marco Winckler, editors, Human-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Mumbai, India, September 25-29, 2017, Proceedings, Part IV. Volume 10516 of Lecture Notes in Computer Science, pages 492-495, Springer, 2017. [doi]
Abstract is missing.