Youngja Park. Automatic call section segmentation for contact-center calls. In Mário J. Silva, Alberto H. F. Laender, Ricardo A. Baeza-Yates, Deborah L. McGuinness, Bjørn Olstad, Øystein Haug Olsen, André O. Falcão, editors, Proceedings of the Sixteenth ACM Conference on Information and Knowledge Management, CIKM 2007, Lisbon, Portugal, November 6-10, 2007. pages 117-126, ACM, 2007. [doi]
Abstract is missing.