A Performance Measurement Framework For UK Contact Centres

Shushma Patel, Yuan Xing, Dilip Patel. A Performance Measurement Framework For UK Contact Centres. In Peter B. Seddon, Shirley Gregor, editors, Pacific Asia Conference on Information Systems, PACIS 2011: Quality Research in Pacific Asia, Brisbane, Queensland, Australia, 7-11 July 2011. pages 149, Queensland University of Technology, 2011. [doi]

Abstract

Abstract is missing.