Lia Patrício, João Falcão e Cunha, Raymond P. Fisk, Oscar Pastor. Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking. In Juan Manuel Cueva Lovelle, Bernardo Martín González Rodríguez, Luis Joyanes Aguilar, José Emilio Labra Gayo, María del Puerto Paule Ruíz, editors, Web Engineering, International Conference, ICWE 2003, Oviedo, Spain, July 14-18, 2003, Proceedings. Volume 2722 of Lecture Notes in Computer Science, pages 468-471, Springer, 2003. [doi]
Abstract is missing.