Eric Paulos, Elizabeth Goodman. The familiar stranger: anxiety, comfort, and play in public places. In Elizabeth Dykstra-Erickson, Manfred Tscheligi, editors, Proceedings of the 2004 Conference on Human Factors in Computing Systems, CHI 2004, Vienna, Austria, April 24 - 29, 2004. pages 223-230, ACM, 2004. [doi]
Abstract is missing.