Applying User-Centered Design on Digital Transformation of Public Services: A Case Study in Brazil

Glauco Vitor Pedrosa, Andrea Judice, Marcelo Judice, Leonardo Araújo, Fabiola Fleury, Rejane Figueiredo. Applying User-Centered Design on Digital Transformation of Public Services: A Case Study in Brazil. In Loni Hagen, Mihkel Solvak, Sungsoo Hwang, editors, dg.o 2022: The 23rd Annual International Conference on Digital Government Research, Virtual Event, Republic of Korea, June 15 - 17, 2022. pages 372-379, ACM, 2022. [doi]

Abstract

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