Victor M. Ruiz Penichet, José A. Gallud, María Dolores Lozano, Manuel Tobarra. Web Management of Citizens Complaints and Suggestions. In Yannis A. Dimitriadis, Ilze Zigurs, Eduardo Gómez-Sánchez, editors, Groupware: Design, Implementation, and Use, 12th International Workshop, CRIWG 2006, Medina del Campo, Spain, September 17-21, 2006, Proceedings. Volume 4154 of Lecture Notes in Computer Science, pages 341-348, Springer, 2006. [doi]
Abstract is missing.