A Maturity Model for Implementing ITIL v3

Ruben Filipe de Sousa Pereira, Miguel Mira da Silva. A Maturity Model for Implementing ITIL v3. In 6th World Congress on Services, SERVICES 2010, Miami, Florida, USA, July 5-10, 2010. pages 399-406, IEEE Computer Society, 2010. [doi]

Abstract

Abstract is missing.