Elisabeth Pergler, Angelika Höber, Doris Weitlaner, Hans-Peter Grahsl, Christoph Ehrenhöfer. Performance Journey Mapping: A Tool-supported Framework for Service Performance Assessment in SMEs. In Vjeran Strahonja, Neven Vrcek, Dijana Plantak Vukovac, Chris Barry, Michael Lang, Henry Linger, Christoph Schneider, editors, Information Systems Development: Transforming Organisations and Society through Information Systems - Proceedings of the 23rd International Conference on Information Systems Development, ISD 2014, Varaždin, Croatia, September 2-4, 2014. Association for Information Systems, 2014. [doi]
@inproceedings{PerglerHWGE14,
title = {Performance Journey Mapping: A Tool-supported Framework for Service Performance Assessment in SMEs},
author = {Elisabeth Pergler and Angelika Höber and Doris Weitlaner and Hans-Peter Grahsl and Christoph Ehrenhöfer},
year = {2014},
url = {http://aisel.aisnet.org/isd2014/proceedings/ReshapingOrganisations/5},
researchr = {https://researchr.org/publication/PerglerHWGE14},
cites = {0},
citedby = {0},
booktitle = {Information Systems Development: Transforming Organisations and Society through Information Systems - Proceedings of the 23rd International Conference on Information Systems Development, ISD 2014, Varaždin, Croatia, September 2-4, 2014},
editor = {Vjeran Strahonja and Neven Vrcek and Dijana Plantak Vukovac and Chris Barry and Michael Lang and Henry Linger and Christoph Schneider},
publisher = {Association for Information Systems},
isbn = {978-953-6071-43-2},
}