Agostinho Sousa Pinto, Luís Amaral, Paula Peres. The DELTA + MODEL in Organizational Knowledge Management - A Perspective in the Context of Shared Services. In Álvaro Rocha, Ana Maria R. Correia, Hojjat Adeli, Luís Paulo Reis, Sandra Costanzo, editors, Recent Advances in Information Systems and Technologies - Volume 1 [WorldCIST'17, Porto Santo Island, Madeira, Portugal, April 11-13, 2017]. Volume 569 of Advances in Intelligent Systems and Computing, pages 658-669, Springer, 2017. [doi]
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