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Assessing the Effects of e-Service Quality and e-Satisfaction on Internet Banking Loyalty in China

Sun Quan. Assessing the Effects of e-Service Quality and e-Satisfaction on Internet Banking Loyalty in China. In The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings. pages 93-96, IEEE, 2010. [doi]

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