Veerendra-Kumar Rai, Ashish Kumar Jha, Abhinay Puvvala. IT Service Management: A Typological Classification of Policies for Governance. In 17th IEEE Conference on Business Informatics, CBI 2015, Lisbon, Portugal, July 13-16, 2015 - Volume 1. pages 224-231, IEEE, 2015. [doi]
Abstract is missing.