Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Srinivas Ramanathan, Deborah Caswell, Scott Neal. Auto-discovery Capabilities for Service Management: An ISP Case Study. J. Network Syst. Manage., 8(4):457-482, 2000. [doi]
Abstract is missing.