Social Robots in Service Contexts: Exploring the Rewards and Risks of Personalization and Re-embodiment

Samantha Reig, Michal Luria, Elsa Forberger, Isabel Won, Aaron Steinfeld, Jodi Forlizzi, John Zimmerman. Social Robots in Service Contexts: Exploring the Rewards and Risks of Personalization and Re-embodiment. In Wendy Ju, Lora Oehlberg, Sean Follmer, Sarah E. Fox, Stacey Kuznetsov, editors, DIS '21: Designing Interactive Systems Conference 2021, Virtual Event, USA, 28 June, July 2, 2021. pages 1390-1402, ACM, 2021. [doi]

Abstract

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