João Reis, Marlene Amorim, Nuno Melão. New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?. In Stefano Za, Monica Dragoicea, Maurizio Cavallari, editors, Exploring Services Science - 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017, Proceedings. Volume 279 of Lecture Notes in Business Information Processing, pages 51-63, 2017. [doi]
Abstract is missing.