Evaluation Techniques for Chatbot Usability: A Systematic Mapping Study

Ranci Ren, John W. Castro, Silvia Teresita Acuña, Juan de Lara. Evaluation Techniques for Chatbot Usability: A Systematic Mapping Study. International Journal of Software Engineering and Knowledge Engineering, 29(11&12):1673-1702, 2019. [doi]

Abstract

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