Jens Riegelsberger, Martina Angela Sasse, John D. McCarthy. Shiny happy people building trust?: photos on e-commerce websites and consumer trust. In Gilbert Cockton, Panu Korhonen, editors, Proceedings of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 121-128, ACM, 2003. [doi]
Abstract is missing.