Alma Riska, Evgenia Smirni. M/G/1-Type Markov Processes: A Tutorial. In Mariacarla Calzarossa, Salvatore Tucci, editors, Performance Evaluation of Complex Systems: Techniques and Tools, Performance 2002, Tutorial Lectures. Volume 2459 of Lecture Notes in Computer Science, pages 36-63, Springer, 2002. [doi]
Abstract is missing.