Teresa L. Roberts, George Engelbeck. The effects of device technology on the usability of advanced telephone functions. In Ken Bice, Clayton H. Lewis, editors, Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, CHI 1989, Austin, Texas, USA, April 30 - June 4, 1989. pages 331-337, ACM, 1989. [doi]
Abstract is missing.