Virpi Roto, Jung-Joo Lee, Effie Lai-Chong Law, John Zimmerman. The Overlaps and Boundaries Between Service Design and User Experience Design. In Wendy Ju, Lora Oehlberg, Sean Follmer, Sarah E. Fox, Stacey Kuznetsov, editors, DIS '21: Designing Interactive Systems Conference 2021, Virtual Event, USA, 28 June, July 2, 2021. pages 1915-1926, ACM, 2021. [doi]
Abstract is missing.