Doru Rotovei, Viorel Negru. Improving Lost/Won Classification in CRM Systems Using Sentiment Analysis. In Tudor Jebelean, Viorel Negru, Dana Petcu, Daniela Zaharie, Tetsuo Ida, Stephen M. Watt, editors, 19th International Symposium on Symbolic and Numeric Algorithms for Scientific Computing, SYNASC 2017, Timisoara, Romania, September 21-24, 2017. pages 180-187, IEEE Computer Society, 2017. [doi]
Abstract is missing.